Política de envío

At Wonena, we aim to deliver your items with care and transparency. Below are our current shipping terms and conditions:

Delivery Regions

We currently ship to the United States and selected international countries. If your location isn't available at checkout, please contact us to explore alternative options.

International Orders

For delivery addresses outside the United States, the customer is solely responsible for all applicable duties, taxes, and customs fees imposed by the destination country. These fees are not included in the product or shipping price and must be paid upon delivery.

Preorders

Some items on our platform may be available as preorders. In these cases:

• We request fulfillment confirmation from our suppliers.
• If no confirmation is received within 30 days, we will automatically reverse the transaction without capturing any payment.
• This policy protects our customers and ensures transparency around preorder timelines.

Shipping Times

Shipping timeframes vary depending on the item’s origin and fulfillment partner. Estimated delivery times are provided at checkout. You will receive tracking information once your item is shipped.

Grouped Shipments

When possible, items from the same supplier will be shipped together to reduce environmental impact and packaging waste.

Questions?

If you have questions about shipping timelines, preorder updates, or international deliveries, feel free to contact us at hi@wonena.com.